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Understanding our client's business objectives is key to better addressing their service needs. We take great pride in the strong relationships we have built with our clients and constantly strive to improve the quality of support we provide. The following are key elements of our customer support:
Dedicated Representative - SiteClarity assigns a dedicated customer support representative to respond to any service requests. During non-business hours, a 24/7 customer hotline is available for immediate needs.
Product Specialists - These SiteClarity experts provide additional support for unique data collection requirements, complex integrations and other advanced reporting needs.
Software Maintenance - A team of software specialists maintains the SiteClarity software and data warehouse. Network monitoring scripts and alerts ensure continuous uptime.
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